Privacy policy

This website is operated by Rowlandson’s Limited.  We take your privacy very seriously. This policy contains important information about:

  • Who we are

  • What we do with the personal data you provide,

  • Who your personal data may be shared with

  • What rights you have


Who we are

Rowlandson’s Limited is a luxury British jewellery company specialising in designs with precious and semi-precious gemstones. Our offices are at 84 Brook Street London W1K5EH, United Kingdom. For the purposes of data protection regulations we are a ‘data controller’ (i.e. we decide what personal data to collect about our customers and what we will do with your personal data and we have an obligation to protect it).

Information we collect

When you place an order we will ask you for your name, address, email and telephone number, which we store. We will also ask for your credit/debit card details which goes to our secure payment processing provider Stripe whose privacy statement is here.

Our website is created and hosted in Squarespace. You can see their privacy policy here. Squarespace may store your IP address and use cookies.  Cookies are small text files which are transferred from our website.  They are widely used in order to help websites work more efficiently (e.g. by helping us identify you and remember details that you do not have to re-input or for us to tailor our website to your preferences) as well as provide general (not individual specific) website usage information.  Most web browsers allow some control to restrict/block cookies, however this may affect your ability to use our website. For more information about cookies and how to adjust your browser settings see the Internet Advertising Bureau website.

We may also collect:

• Information that you provide by filling in forms on our websites, by telephone or by visiting our office or attending our events. This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services or searching for a product.
• If you contact us, we may keep a record of that correspondence or communication.
• Details of transactions you carry out through our site, the fulfilment of your orders and any subsequent communications regarding your purchase.

We do not collect any “special categories” of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data), nor do we collect any information about criminal convictions and offences.

 

How we use the information we collect

We will only use your personal information to administer your account and to provide the products and services you have requested from us.  Under the General Data Protection Regulations (GDPR) the lawful bases we have for processing your data for this purpose is called contract (this is one of 6 lawful bases under GDPR).

Who your information may be shared with

We’ll never share your details with other organisations without your permission, unless we’re required to by law. Sometimes these details may be visible to our third party contractors such as accountants or IT specialists. They will not store or share this information unless legally required to do so.

Keeping your information secure

We will use technological and organisation measures to keep your information secure.  However, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

What rights do you have?

Right to request a copy of your information
You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:

  • email, call or write to us (using the contact details below)

  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and

  • let us know the information you want a copy of.

Right to correct any mistakes in your information or have your data erased
You can require us to correct any mistakes in your information which we hold or have it erased free of charge. If you would like to do this, please:

  • contact us using the details below.

  • let us have enough information to identify you (eg account number, username, registration details), and

  • let us know the information that is incorrect and what it should be replaced with.

If you are not happy with the way we have managed your personal data you can complain to us via the details below. 

Contacting us

If you have any questions about this statement or the information we hold about you, please contact our Data Protection Officer at:

info@rowlandsons.com

Rowlandsons Limited, 84 Brook Street, London W1K 5EH

Telephone: +44 20 7866 6006